Your records

Could your records fit?

Customer interactions, orders, projects and internal decisions leave a record of how your business works. These examples show the kinds of history that may be relevant. Start by describing yours. No exports are needed.

Examples by type of work

Request, action, outcome

Each example follows one piece of work from the first request to the result. The links between those steps are what make a history useful.

Example · Customer service

From customer issue to resolution

REQUEST
A customer reports a problem with their account, order or service.
ACTION
Case notes, internal checks, customer messages and the steps taken to resolve the issue.
OUTCOME
A documented resolution, the customer's response and any follow-up.
SYSTEM
CRM, helpdesk or email

When requesting an introduction, mention: which customer requests you keep, how far back the history goes, and whether notes and messages stay linked to each case.

Example · Orders & fulfillment

From order exception to outcome

REQUEST
An order is delayed, incomplete or different from what was agreed.
ACTION
Order checks, customer or supplier messages and follow-up on the exception.
OUTCOME
A completed order, agreed change or refund, with the reason recorded.
SYSTEM
Order management, CRM or email

When requesting an introduction, mention: how orders and exceptions are recorded, how much history you keep, and whether messages and outcomes stay linked to the order.

Example · Projects & delivery

From requested change to decision

REQUEST
A customer or colleague asks for a change to agreed work.
ACTION
The request, the team's review, revised plans and the decision or approval.
OUTCOME
The change is accepted or declined, with its effect on the work and delivery recorded.
SYSTEM
Project management, shared documents or email

When requesting an introduction, mention: which completed projects you have records for and whether requests, reviews and decisions can be traced to each other.

Example · Internal operations

From operational issue to documented resolution

REQUEST
A handoff is missed or a routine task doesn't produce the expected result.
ACTION
The team reviews what happened, discusses options and records the action taken.
OUTCOME
The issue is closed, with the reason, resolution and any follow-up documented.
SYSTEM
Workflow tools, shared records or email

When requesting an introduction, mention: how internal issues are tracked, whether discussions and actions stay linked, and how far back those records go.

The conversations around the work can matter as much as the record itself: customer or supplier emails, internal discussions and team notes that stayed linked to the request, order or project.

These are illustrations, not a list of records that buyers have accepted. Whether specific records fit is established during assessment.

What tends to matter

Signs your history may be worth a closer look

Usually an established operating business with several years of completed work on record. None of these is a hard requirement; the assessment decides.

Steps stay linked

The request, the work and the result can be traced to each other, in one system or across a few.

Years, not months

You have kept records consistently over several years, including the unusual cases.

People wrote things down

Besides structured fields, there are notes, messages or reports that explain what happened and why.

Before anything else

Being able to export a record is not the same as being able to license it

Customer contracts, supplier agreements and privacy rules can limit what may be included. Some records will need to be excluded or cleaned of personal information.

A specialist partner checks those limits as part of an assessment. Agree the scope and handling of any records before sharing them.

Recognize your business in these examples?

Describe the work you do and the systems you use. A short description is enough to start.